Remote Customer Service Representative (Greenville SC)

NuLevel Communications

compensation: $11-$17/hr
employment type: full-time
job title: Remote Customer Service Representative
About Us:
NuLevel Communications LLC is a leading virtual call center dedicated to providing exceptional customer service. We partner with various clients to offer top-notch support, ensuring satisfaction and loyalty. Our remote customer service representatives are independent contractors who enjoy the flexibility of setting their own schedules while delivering outstanding service.

Job Overview:
As a Remote Customer Service Representative, you will be responsible for handling inbound calls from customers, addressing their inquiries, resolving issues, and providing information about our products and services. You will be the voice of NuLevel Communications LLC, ensuring a positive customer experience and fostering customer loyalty.

Key Responsibilities:

Answer inbound calls promptly and professionally.
Provide accurate and detailed information to customers regarding products, services, and policies.
Resolve customer inquiries and issues efficiently, ensuring customer satisfaction.
Document and update customer records accurately in the system.
Follow up on customer interactions to ensure resolution and satisfaction.
Escalate complex issues to the appropriate department or supervisor when necessary.
Maintain a positive and empathetic attitude towards customers at all times.
Adhere to company policies and procedures during all interactions.
Meet or exceed performance metrics, including call quality, response time, and customer satisfaction scores.

Previous customer service experience, preferably in a call center environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle high call volumes and remain calm under pressure.
Proficiency in using computers and navigating various software applications.
Reliable internet connection and a quiet, dedicated workspace for handling calls.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Flexible scheduling – choose your own shifts.
Competitive pay structure.
Opportunity to work from the comfort of your home.
Ongoing training and support to help you succeed in your role.
Biweekly pay with a $50 service fee deduction.
How to Apply:
If you are passionate about providing excellent customer service and enjoy working in a flexible, remote environment, we would love to hear from you. Apply today by submitting your resume and a brief cover letter outlining your relevant experience and why you are the perfect fit for this role.

NuLevel Communications LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all contractors.
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7748900371



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