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CUSTOMER SERVICE CONSULTANT (SPARTANBURG)

Heads Up Automotive

155 SOUTHPORT ROAD

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compensation: Salary/Pay: $50,000-$100,000/Annual - Base + Performance Enhanced Pay Plan
employment type: full-time
job title: Customer Service Consultant
Customer Service Consultant at Heads Up Automotive

Who We Are

At Heads Up Automotive, we’re more than just an automotive repair shop. We are a team dedicated to providing unparalleled quality service to our European Car Owner Community. It’s our mission to lead the industry in quality, efficiency, and customer satisfaction, ensuring every customer leaves with their expectations exceeded.

Who We Need

We seek an individual who shares our passion for customer service, automotive excellence and drive to change the image and standards of the luxury automotive industry. As a Customer Service Consultant, you will play a pivotal role in our mission. Your expertise in customer relations combined with the training you will be given in automotive service coordination will be crucial in maintaining our high standards and solidifying our reputation as a premier European service provider.

What We Will Offer You

  • Base + Performance Enhanced Pay Plan

  • 5-day work week

  • Training & education pay

  • Medical Insurance

  • Paid vacations and holidays

  • 401k and retirement program

  • Exceptionally clean and equipped facility


We Value

  • A passion for automotive excellence

  • A positive, team-focused attitude

  • Commitment to continuous learning and improvement


Why Join Our Team?

  • Be a part of a culture that champions your skills and growth

  • Work in a supportive, inclusive environment

  • Opportunities for professional development


Roles & Responsibilities

  • Greet and interact with customers by phone and in person

  • Schedule and coordinate service repairs

  • Offer and schedule customer shuttle service as needed

  • Monitor and track progress of repair or service and maintain contact with customers, providing updates and estimated completion times

  • Offer required/recommended service and repair with a focus on sales profitability and customer wants and needs utilizing excellent customer service

  • Estimate required/recommended service and repair ensuring accuracy and profitability with a focus on quality, thoroughness, and honesty

  • Answer and facilitate customer questions and concerns using expert technical knowledge and professional customer service skills

  • Strictly adhere to company policies.

  • Remain flexible, anticipate change, and create positive outcomes


Experience & Qualifications

  • Minimum 3 years of high-end customer service experience

  • Basic PC experience (i.e., Windows, Microsoft Word & Outlook)

  • Ability to type

  • A valid driver’s license with a clean record


At Heads Up Automotive, we believe in providing opportunities for growth and recognizing talent. If you're ready to join a team where your skills are valued and your career can flourish, apply today!

Job Type: Full-Time

Salary/Pay: $50,000-$100,000/Annual

Schedule: Mon-Friday / 8am-5pm

Experience: 3+ Years Customer Service / Sales Experience Preferred

Work Location: In-Person

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Heads Up Automotive

155 Southport Road
Spartanburg, SC 29306
864-541-8900
www.headsupauto.com
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7762459584

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